Privacy Policy

TownSend ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email infrastructure platform.

By using TownSend, you agree to the collection and use of information in accordance with this policy.

Personal Information

We collect information you provide directly to us, including:

• Name and email address
• Business information and billing details
• Domain information for email authentication
• Payment information (processed securely through Stripe)

Usage Data

We automatically collect certain information about your device and how you interact with TownSend, including:

• Email sending statistics and delivery metrics
• Log data including IP addresses and browser type
• Campaign performance data
• Device information and usage patterns

Email Content

We process email content to provide our services, including:

• Email messages and campaigns you create
• Recipient lists and contact information
• Delivery reports and engagement metrics

We use the information we collect to:

• Provide, maintain, and improve our email infrastructure services
• Process transactions and send transaction-related communications
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Ensure compliance with CAN-SPAM Act and email regulations
• Send administrative information and service updates
• Respond to your comments, questions, and customer service requests
• Protect the security and integrity of our platform

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Mailgun/Amazon SES for email delivery
• Stripe for payment processing
• Supabase for database and authentication services
• Analytics providers for service improvement

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and monitoring
• Access controls and employee training
• Industry-standard infrastructure protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Email delivery logs are retained for 90 days for compliance and debugging purposes. Campaign data and analytics are retained for the duration of your account.

You have the right to:

• Access, update, or delete your personal information
• Object to processing of your personal information
• Request restriction of processing your personal information
• Request portability of your personal information
• Withdraw consent at any time where we rely on consent
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at privacy@mailtown.io or through your account settings.

TownSend is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using TownSend, you consent to the transfer of your information to the United States and other countries.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@mailtown.io
• Address: [Your Business Address]